The terms we sell on
Plain-language terms covering orders, offers, warranty and exchanges at Shri Renuka Optical, Hubballi. Placing an order on this site means you accept them.
Orders are paid in cash when the glasses reach you, or at the counter if you collect from either store. Prices shown include GST. We do not ask for card or UPI details on this website.
Every frame we sell carries a one year warranty against manufacturing defects and hinge failure under normal use. Accidental damage, scratches and loss are not covered. Full detail is on our Warranty page.
How do offers work?
Progressive lenses from ₹999, frames from ₹350 and ₹400 with a one year warranty, blue block lenses from ₹599, and Kodak lenses on buy one get one are introductory prices on selected ranges. One offer applies per pair unless we say otherwise, and offers cannot be combined with the loyalty or referral benefit on the same bill.
How does the loyalty benefit work?
Spend ₹1,200 in a single bill and you may pick ₹800 worth of products free from the eligible range. The free items are chosen at the time of billing and have no cash value. Availability depends on stock at the store you buy from.
How does refer and earn work?
Tell a friend about us. When they buy their first pair and name you at billing, a reward is credited to you and applied against a future purchase. Rewards are not exchangeable for cash and cannot be transferred.
Can I return or exchange?
Ready-made items in unused condition can be exchanged within 7 days with the original bill. Prescription lenses are ground to your individual power, so they cannot be returned once made — but if the power or fit is wrong because of an error on our side, we remake them at no cost. Bring the glasses and the bill to either store.
How accurate does my prescription have to be?
We make lenses to the prescription you give us. If you supply a prescription from elsewhere, please make sure it is current and complete. If you are unsure, come in for an eye test first — a wrong power supplied by the customer is not a manufacturing fault.
Delivery and collection
Ready-made items usually ship within two working days. Prescription lenses take longer, depending on the lens and coating — we will tell you the expected date when you order. You are welcome to collect from either store instead.
Pricing and availability
Stock and prices can change. If an item is unavailable, or a price is listed in error, we will call you and either correct the order or cancel it without charge. Photographs are indicative; slight variation in colour and finish is normal.
Which law applies?
These terms are governed by Indian law, and disputes fall under the jurisdiction of the courts at Hubballi, Karnataka.
Need a clarification before you buy? Call 90668 80969 or 89518 35780, or visit us at Ahimsa Circle, Old Hubballi 580024, or Radha Krishna Gali, Durgadbail.
